Frequently Asked Questions

Why are you called “Accurate” Home Care?
Accurate Home Care’s name was chosen because we wanted to be the agency that did everything “accurately.” All of the things that we do on a daily basis are done to perfection and we strive to always be the leader in the home health care industry.

What level of technology and skill level can Accurate Home Care provide?
At Accurate Home Care, we are able to bring the same level of high-tech care provided in the hospital into the home setting. The needs of our clients can be met in the privacy of their home with those who care about them the most. Our clients vary in diagnosis as well as in the degree of difficulty with regards to the cares needed. We are able to accommodate all levels of care necessary.

How do I get started as a new client?  What is the process like?
When a client is in need of home care, a family member, county case worker, or hospital care manager calls our client services department. At this time, we assist in the initial start up process of home care.  An RN care manager or Licensed Social Worker from our agency and a scheduler are assigned to each case. All of our clients then get to meet and CHOOSE their caregivers. We provide all necessary training for our field professionals so that the transition to having caregivers in the home is as smooth and safe as possible. We also provide several other resources in each home to allow for the best care.

Do you include the patient and his/her family in developing the plan of care?
Yes.  We believe that family involvement is a key in keeping loved ones in their homes.  We absolutely incorporate family input when developing plans of care for the client.

Is the patient’s course of treatment documented, detailing the specific tasks to be carried out by each professional caregiver?
Yes, each client has a care plan and doctor’s orders in the home for all staff to follow.

Do you provide references?
Yes.  We are happy to provide references upon request.

Most accidents happen in the home; do you consider safety a major issue?
Yes.  Safety is our number one concern.  We provide training to all staff to ensure safety is always being considered in the home. In addition, as we continue our realtionship with our clients, our Care Managers go over emergency protocol at each of their visits with the staff on duty.

Do you provide the service of a qualified professional?
Yes.  Every client is assigned an RN care manager or License Social Worker who develops the care plan and doctor’s orders, as well as act on behalf of the client if there are other concerns that arise.  The Qualified Professional is available for additional training and supervision of staff.

How is Accurate Home Care different from other home care agencies?
We feel we are the best home care agency out there. We are continuously changing to meet the needs of both our clients and field professionals. We care about each and every client and field professional as if they are a part of our family. We are in constant contact with all those associated with our agency. We strive to keep happy employees by allowing for tremendous flexibility, top pay and excellent benefits. We keep our clients happy by providing them with fully staffed schedules and competent, trained professionals. Each month, we offer many educational opportunities to both our employees and clients. We have support groups and an extensive network available for all who are interested.

What are your employees like?
All of our field professionals are CPR certified and are always receiving additional training to keep up with the latest technology and medical advancements. Our staff is professional, knowledgeable, compassionate, helpful, reliable and empathetic. It is our philosophy for everyone involved with our agency to have a personal and caring touch.

Why do people want to work for Accurate Home Care?
Field professionals choose to work for Accurate Home Care because we provide more flexibility than other facilities. Each employee tells us when they want to work and we schedule around their availability. We offer top pay and excellent benefits. Employees choose and refer others to us because they know they are appreciated and cared about at Accurate Home Care. They also know that we listen to their needs and wishes.

What type of training do employees receive?
Our employees go through an extensive orientation at our office. At this time, they are trained in several emergency procedures and other safety concerns that can arise in the homes. We provide ventilator and other home care equipment classes to our employees. All employees will also be required to complete an “on the job” orientation at each home that they provide care in. In addition to all of these required trainings to ensure safe care in the home, we provide ongoing monthly continuing educational opportunities.

What benefits do you offer?
We offer a comprehensive benefit package consisting of the following: Health, Flex Spending Account, Dental, 401k with company match, Paid Time Off, Holiday Pay, shift differential and AFLAC. We also have monthly drawings for various prizes throughout the year.

How have you grown? How do you maintain the personal touch with such high growth?
Accurate Home Care has grown by leaps and bounds each year merely by word of mouth. Because we provide excellent service, along with highly-trained professionals in the homes, we continue to receive repeat referrals. We are adamant that as we continually grow, we will never lose our personal touch philosophy. We feel it is important that everyone feel welcome and special at Accurate Home Care, which is why we’re available 24-hours per day.

Are you licensed by the State and/or accredited by an independent organization?
Yes.  Accurate Home Care holds a Class A Professional Home Care license through the Minnesota Department of Health.

How long have you been providing service within the community?
We have been accepting clients across Minnesota since January 2002.